Privacy Policy

At Alchemira, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our IoT services and solutions.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our platform
• Fill out a form on our website
• Subscribe to our newsletter
• Request a demo or consultation
• Contact our customer support
• Participate in surveys or promotions

This information may include your name, email address, phone number, company name, job title, and any other information you choose to provide.

Device and Usage Information

When you access our website or services, we automatically collect certain information about your device and usage patterns. This may include:

• IP address and geographic location
• Browser type and version
• Operating system
• Device information
• Pages viewed and time spent on our website
• Referring websites or sources
• Date and time of access

IoT and Telemetry Data

Our IoT platforms and solutions may collect telemetry data from connected devices deployed by our clients. This data is collected in accordance with our service agreements and is primarily technical in nature, including:

• Device identifiers and status information
• Performance metrics and operational data
• Sensor readings and measurements
• System logs and alerts
• Location data for tracked assets (when applicable)

How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, maintain, and improve our services
• Process transactions and fulfill orders
• Respond to your inquiries and provide customer support
• Send you technical notices, updates, and administrative messages
• Communicate about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Develop new products and services
• Personalize your experience on our platform

Data Sharing and Disclosure

We may share your information with third parties only in the following circumstances:

• Service Providers: We engage trusted third-party companies to perform services on our behalf, such as hosting, data analysis, payment processing, and customer service. These service providers have access to personal information needed to perform their functions but are contractually obligated to maintain its confidentiality.
• Business Transfers: If Alchemira is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Alchemira, our users, or others.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure development practices
• Employee training on privacy and security best practices

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Data portability (receive your data in a structured, machine-readable format)
• Withdraw consent for processing based on consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible.

International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your country. Whenever we transfer your information internationally, we implement appropriate safeguards to ensure compliance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: